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Please click here for steps on how to repair your Family Tree Maker file. If you are able to sync information down into Family Tree Maker but not back up to Ancestry, or if you aren’t able to upload and link your tree from within Family Tree Maker, it’s possible that your file needs to be repaired. If you can't sync your tree, are getting messages about sync failure, or have received a lot of sync errors, it really can be helpful to simply close and reopen Family Tree Maker or restart your computer before you try syncing again. Please note that this should not be done while syncing is in progress. Restart Family Tree Maker or your computer Please click here for information on how to ensure your system is properly set up to allow synchronization to occur. There are also multiple computer settings that can interfere with tree sync if not set up correctly. If you are able to successfully sync your tree when plugged directly into your modem, you may wish to call the manufacturer of your router for help changing its settings to allow Family Tree Maker proper access. This troubleshooting step lets you know if the sync issue is due to a setting on your router or poor wireless connectivity. You may also want to try plugging your computer directly into your modem, whether your router connection is wired or wireless. If you are on a wireless Internet connection, ensure that you have good signal strength and try the sync again. Dial-up connections will be the slowest, satellite connections may vary greatly in speed, and cable connections - although fast overall - can slow down during peak usage hours, usually in the evenings. In cases like these we recommend waiting and trying again either in a few hours or the next day. Trouble Syncing an FTM tree to Ancestryĭue to variations in connection speeds, stability and overall reliability from different Internet service providers, you may encounter a sync error when nothing is actually wrong with your program or tree file.Restart Family Tree Maker or your computer.Hopefully the recommendations you'll find there will help you avoid difficulties in future. So after you have found an answer to your current problem, please click here and take a few minutes to look through the top FamilySync® tips we have gathered together in our FamilySync® Best Practices article. However, prevention is always better than cure. The suggestions below are intended to help you troubleshoot an issue you are already experiencing with FamilySync®. We appreciate your patience if you have encountered this issue please try back a little while later since most website traffic spikes are temporary in nature. If you experience difficulty viewing or accessing your online tree, chances are that you will have difficulties in syncing your trees as well. Note: When Ancestry is experiencing a high volume of website traffic, syncing may go more slowly or encounter errors.